PayPal Philippines Inc.
Customer Solutions Teammate
• Assisted customers with updating their account information
• Processed replacement for lost or stolen PayPal card
• Filed disputes and handled customers claim to help them with their refund
• Worked with customers to lift restrictions on their account
• Provided explanations on any changes or discrepancies on customers billing statements
Firstsource Solutions Limited
Customer Service Associate
• Processed customers payments over the phone
• Assisted customers on a payment arrangement to help with their monthly mortgage payments
• Explained to customers about how their escrow account is computed every year
• Helped customers transfer their records to their new mortgage company
• Maintained customers information by making sure it was up to date
Capital One Philippines
Senior Operations Representative
• Answered customers questions about their billing statements
• Arranged payments over the phone
• Aided customers on lost or stolen card replacement
• Filed fraud reports for unauthorized transactions